Help centre

FAQ & quick guides

Practical answers for running your Maple Key. Can't find it here? Contact support.

How do I connect to my server?

Open your server's console page (Dashboard → Connect). It shows your SSH command, port, username, and initial password. From any terminal:

$ ssh root@maple-key.ca -p YOUR_PORT

On Windows, use the built-in terminal (PowerShell) or PuTTY. Change your password immediately after first login with passwd.

How do I generate and use SSH keys?

SSH keys are more secure than passwords and let you log in without typing one. On your own computer (Mac, Linux, or Windows PowerShell):

$ ssh-keygen -t ed25519 -C "you@example.com"

Press Enter to accept the defaults. Then copy the key to your Maple Key:

$ ssh-copy-id -p YOUR_PORT root@maple-key.ca

(On Windows without ssh-copy-id: type $env:USERPROFILE\.ssh\id_ed25519.pub | ssh -p YOUR_PORT root@maple-key.ca "cat >> ~/.ssh/authorized_keys")

Test that key login works, then disable password login entirely (see hardening below).

How do I secure my new server? (recommended first 10 minutes)

Run these right after your first login:

# 1. Update everything
$ apt update && apt upgrade -y
# 2. Firewall: allow SSH only, then enable
$ ufw allow 22/tcp && ufw enable
# 3. Block brute-force login attempts
$ apt install -y fail2ban

Once your SSH key works (previous question), disable password login: edit /etc/ssh/sshd_config, set PasswordAuthentication no, then systemctl restart ssh.

If you host a website, also ufw allow 80/tcp and ufw allow 443/tcp, and use certbot for free HTTPS certificates.

What's the difference between snapshots and backups?

Snapshots (free, up to 3 per server) freeze your server's exact state instantly. Take one before a risky change; roll back in seconds if it goes wrong. They live on the same storage as your server, so they protect against mistakes, not disasters.

Daily backups (paid add-on, 20% of your plan price) are full copies taken every night and stored separately. They protect against the bad stuff: corruption, ransomware, deleting the wrong thing and not noticing for a week. Contact support to restore one.

Use both: snapshots for "about to try something," backups for "sleep at night."

Where is my data stored?

Every Maple Key runs in our ca-central region on hardware we operate in Canada. Your data is stored and processed in-country, which keeps you onside with PIPEDA and outside the reach of foreign data-access laws.

How does billing work?

All prices are flat monthly rates in Canadian dollars — no USD conversion, no surprise exchange-rate drift on your invoice. Payment is processed securely by Stripe; we never see or store your card number.

Can I resize my server later?

Yes — contact support with your server ID and the plan you'd like, and we'll schedule the resize (a brief restart is required). Self-serve resizing is on our roadmap.

What can I run on my server?

Anything legal. Your Maple Key is a full KVM virtual machine with root access — install any software, run Docker, host websites, game servers, VPNs, databases. The usual exclusions apply: no spam, no abuse, no unlawful content (see our terms).